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Order Query

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  • Best number to contact you at if we have any questions
  • Choose from one of the options that best describes your event
  • Please enter a value between 2 and 5000.
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    Please enter the time that you would like the cake to be ready for pick up or delivery. Delivery is $20 inside the Anchorage area. Anything over $300 delivery is included.
  • For custom cakes or pastries please describe decor color scheme, theme of the event, any allergies or other information you feel is important for us to know about your order.
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  • By selecting this box I confirm that I have read the terms and conditions information. I am aware of the policies and agree to move forward with my inquiry.
  • Allergens Found in Our Shop: Nuts and Nut By-Products, Eggs and Egg By-Products, Milk and Dairy Products, FD&C Yellow #5, Wheat We try to keep a variety of 9″ cakes available in our display cases for immediate purchase, but we highly recommend placing cake orders at least 48 hours in advance–on popular weekends our baking schedule often fills up! Orders for custom decorated cakes and cupcakes should be placed as far in advance as possible; we do our best to accommodate last-minute custom orders, but we cannot guarantee availability. Orders that are placed less than 48 hours in advance are subject to a 20% up-charge. MODIFICATIONS & SUBSTITUTIONS We’ve worked hard to create flavor combinations that make our products special. However there are many allergies that keep some people from enjoying cake like everyone else. Please let us know of any allergies or food sensitivities so we can be extra careful when preparing it. We want you to have your cake and eat it too! CUSTOM ORDERS A 50% non-refundable deposit is due at the time of placing any custom order, with final payment due at the time of delivery or pick-up date. In the event of cancellation, these monies are forfeit (and cannot be credited toward future bakery purchases). If your custom order is made less than one (1) month in advance, the total amount is due immediately. If final payment is not made by this date, the order is considered canceled. Notification of cancellation must be made fourteen (14) or more days prior to the delivery or pick-up date in order to receive a partial refund of monies paid. No refunds or credits will be issued for cancellations made with less than fourteen (14) days notice. Note that regardless of the cancellation date, the 50% deposit is always non-refundable. PLACING ORDERS REFUNDS & RETURNS______Initial Due to the tedious, handcrafted nature of our products, we are unable to provide refunds or exchanges for custom orders. All sales are final, once you or a designated party has picked up an order and signed for it, it is considered "accepted" – we will ask to make sure that everything is correct such as the design, spelling, etc. Refunds requested due to decorating style, writing, color shade, or general design will not be honored after signing for your cake. In some instances you may bring the cake back in for design adjustments but this is an additional charge if the cake has been signed for with the exception of custom orders cancelled with sufficient notice (discussed above). In the unlikely event that you are not happy with your order, please let us know as soon as possible so that we can fix any error, and return the uneaten portion within 24 hours. Partial or full refunds are decided on a case-by-case basis, but please note that we do not provide refunds in cases where an item was prepared correctly but a flavor or texture did not meet a personal preference. All products are the responsibility of the customer once it leaves our shop. We are not responsible for any damage occurring to the cake during transport, set-up or any time thereafter. You will be given instructions on how to carry, transport, and store your cake upon pick up. Keep in mind that cakes are very fragile and damages can happen if not handled properly – such as cracks, smudges, melted frosting, etc. We only give refunds in accordance with refund policies stated below. Cake flavor and texture is subjective. Full refunds requested due to flavor or texture after the cake has been accepted and picked up will not be honored. You may qualify for a percentage of a store credit if the product is brought back and the quality of the cake flavor or texture is determined to not meet our standards. Cakes must be brought back to us within a timely manner, preferably with 24 hours of pick up - please call or email us promptly to let us know of the issue. Quality determination is solely at the discretion of Celestial Sweets Boutique, LLC. Please understand that we cannot issue refunds for cakes that have already been completely eaten. *Store credit percents are based on how quickly the cake is returned, how much has been consumed, and what we determine the quality to be. Store credits of any kind will not be issued to customers who do not contact us within 48 hours. Artistic License Disclaimer______Initial Every cake we make is hand-made. Decorative finishes are done by hand and are subject to the artistic interpretation of our expert cake decorators. You may provide us with a photograph for inspiration and duplication; however, we make no claims for exact duplication of the work done by other cake decorators. DESIGN FINALIZATION______Initial One week before pick up is the final date for any changes of size, style or flavors of the cake. Any changes requested after this date cannot be guaranteed and may be subject to additional rushorder charges based upon time and product availability.
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